All about COVID-19

OUR COVID-19 CANCELLATION POLICY

If you are unable to arrive due to COVID-19, you can change or cancel your reservation free of charge with direct bookings. 
Advance payments already made will be deposited as a credit for the next stay in the event of cancellation or transferred back on request.

COVID-19 - CANCELLATION POLICY -> Should you not be able to arrive due to the corona pandemic, for example because of border closings, lock-down or even COVID-19 illness, no cancellation costs will be charged.

Otherwise, the following cancellation rules apply:

CANCELLATION POLICY SUMMER
changes and cancellations until 5 days before arrival =  No cancellation fee
later changes and cancellations or No-show = 100% 

CANCELLATION POLICY WINTER
changes and cancellations until 14 days before arrival =  No cancellation fee
later changes and cancellations or No-show = 100% 

ADDITIONAL HEALTH & SAFETY MEASURES

Safety devices

• Staff is recovered or vaccinated and will be tested for COVID-19 weekly
• Personnel follow all safety guidelines from local authorities
• Hand sanitizer in accommodation and common areas
• First aid kit available
• Medical thermometers for guests are provided by the property
• Protective masks available for guests

Cleanliness and disinfection

• Use of cleaning agents that are effective against the coronavirus
• Bed linen, towels and linen are washed according to the guidelines of the local authorities
• Accommodation will be disinfected between stays
• Guests can indicate that they do not want the accommodation to be cleaned during their stay

Distance

• Cashless payment possible
• App for room service

Subject to changes depending on government regulations and the course of the pandemic.